This Privacy Policy was last updated on 2025-09-21 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.

In this privacy policy, we explain what we do with the information we receive about you https://otsosmart.fi. We recommend that you read this statement carefully. In our processing, we comply with the requirements of data protection legislation. This means, among other things, that:

• We clearly state the purpose for which we process personal data. We do this through the use of this Privacy Policy;
• we strive to limit our collection of personal data to only personal data that is necessary for lawful purposes;
• we will first ask for your explicit consent to process your personal data in cases where your consent is required;
• we take appropriate security measures to protect your personal data, including those who process personal data on our behalf;
• We respect your right to access, rectify or delete your personal data at your request.

If you have any questions or would like to know exactly what information we hold about you, please contact us.

1. Purpose, information and retention period

We may collect or receive personal information for a variety of purposes related to our business, which may include: (click to expand)

1.1 Contact – via phone, post, email and/or web forms

For this purpose, we use the following information:

• First and last name
• Home or other physical address, including street name and city name
• E-mail address
• Telephone number
• IP address

We may process this information:

After giving your consent.

Retention period

We determine the retention period according to fixed objective criteria: As long as we deem necessary to assist our customers.

1.2 Support services or products that the customer wants to purchase or has purchased

For this purpose, we use the following information:

• First and last name
• Home or other physical address, including street name and city name
• E-mail address
• Telephone number
• IP address

We may process this information:

After giving your consent.

Retention period

We determine the retention period according to fixed objective criteria: As long as we deem necessary to assist our customers.

1.3 Be able to offer personalized products and services

For this purpose, we use the following information:

• First and last name
• Home or other physical address, including street name and city name
• E-mail address
• Telephone number
• IP address

We may process this information:

After giving your consent.

Retention period

We determine the retention period according to fixed objective criteria: As long as we deem necessary to assist our customers.

2. Sharing with other parties

We share or disclose this information to processors only for the following purposes:

3. Cookies

Our website uses cookies. For more information about cookies, see In our Cookie Policy . 

4. Disclosure Practices

We will disclose personal information if we are required to do so by law or court order, in response to law enforcement, to the extent permitted by other legal provisions, to provide information, or to investigate a matter of public safety.

If our website or organization is taken over, sold, or involved in a merger or acquisition, your information may be disclosed to our advisors and potential purchasers and will be disclosed to the new owners.

We have entered into a data processing agreement with Google.

5. Security

We are committed to the security of personal data. We take appropriate security measures to limit the misuse and unauthorized access to personal information. This ensures that only the necessary people have access to your data, that access to the data is protected and that our security measures are regularly reviewed.

6. Third-Party Websites

This privacy policy does not apply to third-party websites that are connected via links on our website. We cannot guarantee that these third parties will process your personal data in a reliable or secure manner. We recommend that you read the privacy policies of these websites before using them.

7. Changes to this Privacy Policy

We reserve the right to make changes to this privacy policy. It is recommended that you review this privacy policy regularly to be aware of any changes. In addition, we actively inform when possible.

8. Use and Modification of Your Information

If you have any questions or would like to know what personal data we hold about you, please contact us. You can contact us using the information below. You have the following rights:

• You have the right to know why your personal data is needed, what happens to it and how long it is stored.
• Right of access: You have the right to access the information we know about you.
• Right to rectification: You have the right to complete, correct, delete or block your personal data at any time.
• If you give us your consent to process your data, you have the right to withdraw your consent and request the deletion of your personal data.
• Right to data portability: You have the right to request all your personal data from a data controller and transfer it in its entirety to another data controller.
• Right to object: you can object to the processing of your data. We will comply with this unless there is a legitimate reason for the processing.

Always remember to clearly state who you are so that we can be sure that we do not edit or delete the information of the wrong person.

9. Submitting a complaint

If you are not satisfied with the way in which we handle the processing of your personal data (complaint), you have the right to lodge a complaint with a data protection authority.

10. Contact information

OtsoSmart Ltd
Opettajanpolku 12 B, 00680 Helsinki
Finland
Website: https://otsosmart.fi
Email: info@ ex.comotsosmart.fi
Phone number: +358 44 309 5496